Help CenterShot Setup FAQs & Troubleshooting

Keep the Ball Fully Visible for Accurate Detection

Last updated October 13, 2026

The system needs a clear view of the ball to detect and track it correctly.

If the ball is partially hidden, detection becomes unreliable.

Illustration comparing a golf ball hidden in high grass with a fully visible ball on low grass

Why Full Visibility Matters

  • The camera tracks the full shape of the ball
  • Partial visibility makes it harder to detect the position
  • Small obstructions can confuse the system

This can lead to:

  • Missed detections
  • False shots
  • Inconsistent results

Common Issues

  • Ball sitting in long grass
  • Grass covering part of the ball
  • Dirt or debris blocking the view
  • Only half the ball visible on screen

Even a small obstruction can cause problems.

Outdoor Setup Tips

  • Place the ball on short, clean grass
  • Avoid thick or uneven lies
  • Make sure the full ball is visible from the camera view

Why False Shots Happen

  • The system watches for changes in the ball’s shape and position
  • If part of the ball is already hidden, it only takes a small movement to trigger a shot
  • The club passing nearby can block the remaining visible area

This can register as a shot without a proper strike.

What You Should Do

  • Check the screen before each shot
  • Make sure the entire ball is clearly visible
  • Reposition the ball if anything is blocking it

Still stuck.

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